Sprint 0 — Call Accountability System
Apr 1 – Apr 14, 2026 · In progress
Sprint 0 · Active
Call Accountability System
Apr 1 – Apr 14 · 14-day sprint
25%
2 of 6 tasks done
Acceptance Criteria — Sprint 0 is done when:
→ Carlos and Drake are reviewing a minimum of 4 calls per day, 4x per week, without Scott asking
→ Scott receives an EOD Slack summary with calls reviewed count + 1 highlight per location
→ System runs for 5 consecutive business days with no manual intervention from Clearfork
Sprint Tasks
Phase 1 — Discovery & Definition
✓
Discovery — Scott's process, CallRevu walk-through, ELT intro
Done
✓
Success Definition signed off by Scott
What "working" looks like in 90 days — written and agreed
Done
Phase 2 — Build
Slack accountability bot — manager check-in flow
Morning prompt: "How many calls have you reviewed today?" → tracks response streak
Building
EOD Slack digest to Scott
Calls reviewed per manager · highlight call of the day · coaching sessions logged
Up next
Phase 3 — Deploy & Accept
Live test at Dallas (Addison HQ)
Run with Carlos for 3 days. Clearfork monitors. Adjust before full rollout.
Pending
Acceptance — Scott confirms managers running consistently
5 consecutive days. No manual nudges from Clearfork team.
Pending
Technical Spec
TriggerCallRevu API · new call logged event
ProcessingTranscription pull → manager assignment → score against formula
DeliverySlack DM to manager + EOD channel post to #sales-ops
EscalationIf manager hasn't reviewed by 3 PM → auto-nudge. If missed 2 days → Scott notified.
Data storedCall ID, manager, review timestamp, coaching logged (Y/N)
Integrations Required